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Discover the advanced innovations and updates from Ginkgo Retail! Explore our latest releases, from cutting-edge features to enhanced functionalities, ensuring an exceptional experience for all our users.
April – 2024
Ginkgo Retail’s new Track IT 2.0 is designed in such a manner that it significantly boosts user satisfaction and empowers them with a more seamless experience. Customers can easily access tracking information regarding their order, through Ginkgo Retail’s Track IT feature, enabling them to monitor the progress of their orders and receive notifications about any updates or delays.
In the latest update of Track IT, users now have the capability to incorporate a clickable logo tailored to their brand. This feature simplifies navigation for customers, enabling them to effortlessly access the designated homepage of the brand with a single click.
Once configured, clicking on the logo within Track IT will seamlessly redirect customers to the specified homepage of the brand, enhancing user experience and brand engagement.
With this enhancement, customers now have the ability to select their preferred courier when leaving reviews. By allowing customers to choose their preferred courier, we empower them to share their delivery experiences more accurately. This ensures that their feedback reflects their individual preferences and experiences with different courier services.
When a customer selects the preferred courier, the order will be automatically assigned to that courier (if the courier is available in that certain area), before the order has been approved. Furthermore, through the automation settings, the user can now prioritize whether they want their orders to be assigned automatically based on the customer’s choice of the courier.
The chosen courier is prominently displayed on the Ginkgo Retail order detail page, providing brands with immediate visibility into the courier preferences of their customers. This transparency facilitates efficient tracking and management of delivery preferences for each order.
We’ve implemented a new feature in Track IT that simplifies the process of accessing and managing customer reviews. Now, within the Settings tab, users can effortlessly retrieve and download customer reviews with the introduction of a convenient action button labeled “Download Customer Reviews.” Upon clicking this button, users will be prompted to export the reviews into an Excel spreadsheet format. The exported data is thoughtfully organized, grouping reviews based on the respective courier used for delivery.
Now, customers can conveniently monitor the status of all processed orders directly within Track IT. This enhancement ensures customers have enhanced visibility into their orders, facilitating a smoother and more informed experience.
Ginkgo Retail’s Track IT 2.0, typically offers a user-friendly interface accessible via web or mobile, allowing customers to enter their order details or tracking number to retrieve the latest information. This feature enhances transparency and customer satisfaction by offering visibility into the shipping process, including estimated delivery times and any potential delays.
March – 2024
We are excited to announce the launch of our latest ecommerce platform, Ginkgo Retail Seller Center; a one-stop centralized solution for marketplaces to manage their vendors efficiently. The system includes; Inventory management, where inventory can be updated with ease in a matter of seconds. You can also apply discounts on multiple products by the use of templates, and most importantly the Seller Center offers an Order Management system that allows the marketplace to have a higher degree of control and visibility on their online orders. Furthermore, it allows Sellers to view, process and manage orders, according to the admin requirements.
Some of the main features of the Seller Center are mentioned below:
Types of orders that will be received within the Seller Center:
a.) CN (Conventional)
These are products typically kept in stock at the brand’s warehouse, readily available for shipment. These orders have already landed in Ginkgo Retail’s order management System.
b.) CD (Cross-Dock):
These are virtual products available in the seller’s warehouse.
Note: Only CD (Cross-Dock) products will be accessible within the Seller Center.
To create CD (cross dock) products:
Line-item based orders processing:
In the Order Management System (OMS), sellers will perform line-item based processing, where each line-item will be assigned a unique serial number automatically. If a line-item has a quantity greater than one, multiple serial numbers will be generated accordingly. In cases where a brand modifies an order by adding new products or increasing quantities, sellers will be provided with new serial numbers for the affected items. Orders will be processed by sellers based on these assigned serial numbers. Moreover, sellers have the capability to simultaneously process and fulfill multiple serial numbers using bulk consignment, consolidating them under a single consignment number for efficiency in logistics management.
Required Statuses
Following are the statuses are required in Seller Center.
Note: All the activities performed on an order will be saved within the system, and users should have the capability to access them in the order logs section. These logs will also be synchronized and viewable in the Main Ginkgo Retail’s OMS.
Scan and Receive in Ginkgo Retail:
To receive dispatched serial numbers, the brand/administrator must utilize the scan and receive functionality available in the Awaiting Approval Tab.
The scan and receive process involves two steps:
If a Serial Number is not found during scanning, the user should be able to designate it as “Not Received”. These Serial Numbers will then be transferred to the “Not Received” tab within the Seller Center, where the seller is required to resend them.
A distinct dashboard is established for marketplace vendors, facilitating centralized vendor management. This enables the creation and oversight of multiple vendors through a single platform.
To establish a vendor, follow these steps:
Enter all necessary basic information.
Effortlessly update product inventory through the Ginkgo Retail platform. Sellers have the flexibility to update inventory via:
The sellers and vendors can both offer discounts on products and catalogs/collections, allowing them to specify start and end dates. Templates can be applied to simplify the process of applying discounts across products and collections.
It is now time to elevate your e-commerce management experience with Ginkgo Retail’s Seller Center. With greater control of your orders, increased visibility of your inventory, and better management of your vendors, get started with our Seller Center today! Maximize the potential of your business and enjoy a smooth hassle-free experience!
February- 2024
We are thrilled to announce the launch of Ginkgo Retail’s latest innovation: The Stitching Module. This new module is designed to empower our users by offering enhanced features for their brands, while also providing a seamless experience for customers seeking custom stitching.
Perks Of Stitching Module:
Customization:
The Stitching Module empowers customers with the ability to personalize their clothing according to their unique preferences and measurements. This level of customization enhances the overall shopping experience and satisfaction.
Convenience:
By integrating seamlessly into the Ginkgo Retail platform, the Stitching Module offers a convenient and user-friendly experience for both brands and customers.Customers, even those located overseas, can conveniently place their stitching requests for Eastern clothing styles, as they have limited options available to them internationally.
Accuracy:
With detailed measurement forms and stringent quality control measures in place, the Stitching Module ensures that the final products meet the customer’s specifications accurately. This commitment to precision enhances trust and loyalty among customers.
Efficiency:
By centralizing the stitching process within the Ginkgo Retail platform, brands can optimize their workflow and reduce manual intervention. This leads to increased efficiency and faster turnaround times for orders.
Order Placement and Stitching Request:
Stitching Customization Templates:
Within Ginkgo Retail’s platform, brands now have the option to create personalized templates for stitching measurements. These templates are sent directly to customers, ensuring that all necessary details are collected efficiently. Once the customer submits their measurements and preferences, the order can be seamlessly transitioned to the “In-progress” tab. At this stage, customers are unable to make further edits to their orders, guaranteeing a smooth and controlled workflow.
Overall, the Ginkgo Retail Stitching Module revolutionizes the way brands and customers engage with custom stitching. It adds value to brands by expanding their offerings and enriches the customer experience with tailored solutions and streamlined processes.
January- 2024
In the world of finance and E-commerce, Ginkgo Retail now provides the feature of Partial Payment for its users! This feature is especially beneficial for potential customers of brands, who might currently lack immediate purchasing power.
With our “Buy Now, Pay Later” facility, we have created a win-win scenario for both your business and your customers. Clients now have the flexibility to partially pay,when placing an order, and the remaining balance can be settled after receiving the parcel. This innovative feature aims to enhance the overall customer experience, making online transactions more convenient and accessible. Upgrade your online processing software with Ginkgo Retail to offer this seamless and customer-friendly payment solution.
How does Partial Payment work in Ginkgo Retail?
As shown in the Figure above, once a customer has partially paid for an order, the user can update the amount required from the customer, by clicking on Capture Amount. Once the user has clicked on the action button, the above pop-up will be shown. The user can add the Payment Method, Transaction ID, and Amount of the customer (that has already been paid) and then select the capture amount. Automatically, the amount that the customer has paid for the order will be deducted from his total payment.
The invoice above indicates that the customer has already paid half of the total amount, specifically 2500 out of 5000. A remaining balance of 2500 is pending, and this amount is expected to be paid upon receiving the parcel.
December- 2023
Greetings Everyone,
Impactful Updates in Ginkgo Retail! Our organization is thrilled to announce the release notes, focusing on upgrades and stability enhancements in Ginkgo Retail. These release notes are designed to introduce new integrations, improvements, and exciting new features for exceptional user experience.
As a groundbreaking addition to our organizational capabilities, we have integrated Stripe as a new Payment Gateway. This cutting-edge feature empowers our system to seamlessly accept a wide array of payment methods; including credit cards, debit cards, and popular global payment options, all streamlined through a single, unified integration.
Above all, this new feature represents a significant enhancement in our payment processing procedure. For example, after the order has been approved, if a customer orders an additional line item, the payment for that item will be successful through Stripe. With the integration of Stripe, customers can now effortlessly settle these transactions by following a link sent to them. The payment process is further streamlined through the secure and efficient Stripe platform, ensuring a smooth and secure transaction experience. As a result, this innovative feature marks a positive stride toward optimizing our organizational processes and enhancing customer satisfaction.
In the latest enhancement to our NTN (National Tax Number) system, users now have the ability to expand their international order limits by utilizing multiple National Tax Numbers. Previously, there existed a constraint for brands, wherein international orders were restricted from exceeding a specific amount.
This recent development marks a significant departure from the previous limitation. With the introduction of this update, users can effectively increase their international order limits by leveraging multiple NTN. This enhancement offers users greater flexibility and control over their order thresholds, facilitating a more dynamic and adaptable approach to international transactions. The new system provides a more customizable framework, allowing users to optimize their international order management strategies based on their specific needs and preferences.
November – 2023
Greetings Everyone,
Impactful Updates in Ginkgo Retail! Our organization is thrilled to announce the release notes, focusing on upgrades and stability enhancements in Ginkgo Retail. These release notes are designed to introduce new integrations, improvements, and exciting new features for exceptional user experience.
Deployment of Status page on Ginkgo Retail’s website;
The Ginkgo Retail Status Page delivers up-to-the-minute information on the present condition and performance of Ginkgo Retail’s systems and services. It includes the following information:
Overall system status: This signifies whether the systems of Ginkgo Retail are currently operational or encountering any issues.
To improve the user experience the Ginkgo Retail’s Instance has been updated. This new enhancement includes a change of the following modification of dashboard cards.
Improvement in filters
Furthermore, to provide the users with quick, accessible information and to reduce the need for customer support queries, the product Guide section has been added to the instance.
The integration with DEX Courier has been finalized and is currently undergoing testing. It is scheduled to be deployed in the initial week of December. This will allow brands to utilize Daraz’s courier services through Ginkgo Retail.
April – 2024
Ginkgo Retail’s new Track IT 2.0 is designed in such a manner that it significantly boosts user satisfaction and empowers them with a more seamless experience. Customers can easily access tracking information regarding their order, through Ginkgo Retail’s Track IT feature, enabling them to monitor the progress of their orders and receive notifications about any updates or delays.
In the latest update of Track IT, users now have the capability to incorporate a clickable logo tailored to their brand. This feature simplifies navigation for customers, enabling them to effortlessly access the designated homepage of the brand with a single click.
Once configured, clicking on the logo within Track IT will seamlessly redirect customers to the specified homepage of the brand, enhancing user experience and brand engagement.
With this enhancement, customers now have the ability to select their preferred courier when leaving reviews. By allowing customers to choose their preferred courier, we empower them to share their delivery experiences more accurately. This ensures that their feedback reflects their individual preferences and experiences with different courier services.
When a customer selects the preferred courier, the order will be automatically assigned to that courier (if the courier is available in that certain area), before the order has been approved. Furthermore, through the automation settings, the user can now prioritize whether they want their orders to be assigned automatically based on the customer’s choice of the courier.
The chosen courier is prominently displayed on the Ginkgo Retail order detail page, providing brands with immediate visibility into the courier preferences of their customers. This transparency facilitates efficient tracking and management of delivery preferences for each order.
We’ve implemented a new feature in Track IT that simplifies the process of accessing and managing customer reviews. Now, within the Settings tab, users can effortlessly retrieve and download customer reviews with the introduction of a convenient action button labeled “Download Customer Reviews.” Upon clicking this button, users will be prompted to export the reviews into an Excel spreadsheet format. The exported data is thoughtfully organized, grouping reviews based on the respective courier used for delivery.
Now, customers can conveniently monitor the status of all processed orders directly within Track IT. This enhancement ensures customers have enhanced visibility into their orders, facilitating a smoother and more informed experience.
Ginkgo Retail’s Track IT 2.0, typically offers a user-friendly interface accessible via web or mobile, allowing customers to enter their order details or tracking number to retrieve the latest information. This feature enhances transparency and customer satisfaction by offering visibility into the shipping process, including estimated delivery times and any potential delays.
March – 2024
We are excited to announce the launch of our latest ecommerce platform, Ginkgo Retail Seller Center; a one-stop centralized solution for marketplaces to manage their vendors efficiently. The system includes; Inventory management, where inventory can be updated with ease in a matter of seconds. You can also apply discounts on multiple products by the use of templates, and most importantly the Seller Center offers an Order Management system that allows the marketplace to have a higher degree of control and visibility on their online orders. Furthermore, it allows Sellers to view, process and manage orders, according to the admin requirements.
Some of the main features of the Seller Center are mentioned below:
Types of orders that will be received within the Seller Center:
a.) CN (Conventional)
These are products typically kept in stock at the brand’s warehouse, readily available for shipment. These orders have already landed in Ginkgo Retail’s order management System.
b.) CD (Cross-Dock):
These are virtual products available in the seller’s warehouse.
Note: Only CD (Cross-Dock) products will be accessible within the Seller Center.
To create CD (cross dock) products:
Line-item based orders processing:
In the Order Management System (OMS), sellers will perform line-item based processing, where each line-item will be assigned a unique serial number automatically. If a line-item has a quantity greater than one, multiple serial numbers will be generated accordingly. In cases where a brand modifies an order by adding new products or increasing quantities, sellers will be provided with new serial numbers for the affected items. Orders will be processed by sellers based on these assigned serial numbers. Moreover, sellers have the capability to simultaneously process and fulfill multiple serial numbers using bulk consignment, consolidating them under a single consignment number for efficiency in logistics management.
Required Statuses
Following are the statuses are required in Seller Center.
Note: All the activities performed on an order will be saved within the system, and users should have the capability to access them in the order logs section. These logs will also be synchronized and viewable in the Main Ginkgo Retail’s OMS.
Scan and Receive in Ginkgo Retail:
To receive dispatched serial numbers, the brand/administrator must utilize the scan and receive functionality available in the Awaiting Approval Tab.
The scan and receive process involves two steps:
If a Serial Number is not found during scanning, the user should be able to designate it as “Not Received”. These Serial Numbers will then be transferred to the “Not Received” tab within the Seller Center, where the seller is required to resend them.
A distinct dashboard is established for marketplace vendors, facilitating centralized vendor management. This enables the creation and oversight of multiple vendors through a single platform.
To establish a vendor, follow these steps:
Enter all necessary basic information.
Effortlessly update product inventory through the Ginkgo Retail platform. Sellers have the flexibility to update inventory via:
The sellers and vendors can both offer discounts on products and catalogs/collections, allowing them to specify start and end dates. Templates can be applied to simplify the process of applying discounts across products and collections.
It is now time to elevate your e-commerce management experience with Ginkgo Retail’s Seller Center. With greater control of your orders, increased visibility of your inventory, and better management of your vendors, get started with our Seller Center today! Maximize the potential of your business and enjoy a smooth hassle-free experience!
February- 2024
We are thrilled to announce the launch of Ginkgo Retail’s latest innovation: The Stitching Module. This new module is designed to empower our users by offering enhanced features for their brands, while also providing a seamless experience for customers seeking custom stitching.
Perks Of Stitching Module:
Customization:
The Stitching Module empowers customers with the ability to personalize their clothing according to their unique preferences and measurements. This level of customization enhances the overall shopping experience and satisfaction.
Convenience:
By integrating seamlessly into the Ginkgo Retail platform, the Stitching Module offers a convenient and user-friendly experience for both brands and customers.Customers, even those located overseas, can conveniently place their stitching requests for Eastern clothing styles, as they have limited options available to them internationally.
Accuracy:
With detailed measurement forms and stringent quality control measures in place, the Stitching Module ensures that the final products meet the customer’s specifications accurately. This commitment to precision enhances trust and loyalty among customers.
Efficiency:
By centralizing the stitching process within the Ginkgo Retail platform, brands can optimize their workflow and reduce manual intervention. This leads to increased efficiency and faster turnaround times for orders.
Order Placement and Stitching Request:
Stitching Customization Templates:
Within Ginkgo Retail’s platform, brands now have the option to create personalized templates for stitching measurements. These templates are sent directly to customers, ensuring that all necessary details are collected efficiently. Once the customer submits their measurements and preferences, the order can be seamlessly transitioned to the “In-progress” tab. At this stage, customers are unable to make further edits to their orders, guaranteeing a smooth and controlled workflow.
Overall, the Ginkgo Retail Stitching Module revolutionizes the way brands and customers engage with custom stitching. It adds value to brands by expanding their offerings and enriches the customer experience with tailored solutions and streamlined processes.
January- 2024
In the world of finance and E-commerce, Ginkgo Retail now provides the feature of Partial Payment for its users! This feature is especially beneficial for potential customers of brands, who might currently lack immediate purchasing power.
With our “Buy Now, Pay Later” facility, we have created a win-win scenario for both your business and your customers. Clients now have the flexibility to partially pay,when placing an order, and the remaining balance can be settled after receiving the parcel. This innovative feature aims to enhance the overall customer experience, making online transactions more convenient and accessible. Upgrade your online processing software with Ginkgo Retail to offer this seamless and customer-friendly payment solution.
How does Partial Payment work in Ginkgo Retail?
As shown in the Figure above, once a customer has partially paid for an order, the user can update the amount required from the customer, by clicking on Capture Amount. Once the user has clicked on the action button, the above pop-up will be shown. The user can add the Payment Method, Transaction ID, and Amount of the customer (that has already been paid) and then select the capture amount. Automatically, the amount that the customer has paid for the order will be deducted from his total payment.
The invoice above indicates that the customer has already paid half of the total amount, specifically 2500 out of 5000. A remaining balance of 2500 is pending, and this amount is expected to be paid upon receiving the parcel.
December- 2023
Greetings Everyone,
Impactful Updates in Ginkgo Retail! Our organization is thrilled to announce the release notes, focusing on upgrades and stability enhancements in Ginkgo Retail. These release notes are designed to introduce new integrations, improvements, and exciting new features for exceptional user experience.
As a groundbreaking addition to our organizational capabilities, we have integrated Stripe as a new Payment Gateway. This cutting-edge feature empowers our system to seamlessly accept a wide array of payment methods; including credit cards, debit cards, and popular global payment options, all streamlined through a single, unified integration.
Above all, this new feature represents a significant enhancement in our payment processing procedure. For example, after the order has been approved, if a customer orders an additional line item, the payment for that item will be successful through Stripe. With the integration of Stripe, customers can now effortlessly settle these transactions by following a link sent to them. The payment process is further streamlined through the secure and efficient Stripe platform, ensuring a smooth and secure transaction experience. As a result, this innovative feature marks a positive stride toward optimizing our organizational processes and enhancing customer satisfaction.
In the latest enhancement to our NTN (National Tax Number) system, users now have the ability to expand their international order limits by utilizing multiple National Tax Numbers. Previously, there existed a constraint for brands, wherein international orders were restricted from exceeding a specific amount.
This recent development marks a significant departure from the previous limitation. With the introduction of this update, users can effectively increase their international order limits by leveraging multiple NTN. This enhancement offers users greater flexibility and control over their order thresholds, facilitating a more dynamic and adaptable approach to international transactions. The new system provides a more customizable framework, allowing users to optimize their international order management strategies based on their specific needs and preferences.
November – 2023
Greetings Everyone,
Impactful Updates in Ginkgo Retail! Our organization is thrilled to announce the release notes, focusing on upgrades and stability enhancements in Ginkgo Retail. These release notes are designed to introduce new integrations, improvements, and exciting new features for exceptional user experience.
Deployment of Status page on Ginkgo Retail’s website;
The Ginkgo Retail Status Page delivers up-to-the-minute information on the present condition and performance of Ginkgo Retail’s systems and services. It includes the following information:
Overall system status: This signifies whether the systems of Ginkgo Retail are currently operational or encountering any issues.
To improve the user experience the Ginkgo Retail’s Instance has been updated. This new enhancement includes a change of the following modification of dashboard cards.
Improvement in filters
Furthermore, to provide the users with quick, accessible information and to reduce the need for customer support queries, the product Guide section has been added to the instance.
The integration with DEX Courier has been finalized and is currently undergoing testing. It is scheduled to be deployed in the initial week of December. This will allow brands to utilize Daraz’s courier services through Ginkgo Retail.
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