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Ginkgo Retail provides answers to Frequently Asked Questions (FAQs) as a service to stakeholders and others who are seeking information regarding Ginkgo Retail’s organization, standards, standards-setting process, and other activities. These are provided for informational purposes only, and should not be construed as an official interpretation of Ginkgo Retail text, or be relied upon to demonstrate compliance with Ginkgo Retail standards or requirements. For questions not answered here, Ginkgo Retail provides multiple routes of support by which the public may seek additional information. Questions on specific standards should be directed to the appropriate contact listed on the contact us page.
Yes! Depending upon the activated notification triggers customers are being notified of the order statuses. These notifications can be generated via SMS, IVR Calls, custom messages or generic system notifications. Customers can be notified throughout the order journey including placement, fulfillment, and dispatch.
Yes! Custom views can be created for quick filtration. Ginkgo Retail provides this facility to merchants to set views according to the desired orders.
Yes, Ginkgo Retail allows you to manage permissions for an individual user as well. These permissions can be customized as well according to the job and role description of the user.
Yes! Ginkgo Retail supports the autonomous order verification process as well. Auto-verification of orders can be done via SMS or IVR calling features
It depends upon the setting availed by the merchant on how they want the orders to be identified. They can identify based on the order name, through line item, customer name etc.
To make sure the delivery of the right product to the customer Ginkgo Retail provides a scan & Ship feature. On a dispatch step, this feature scans the barcode of the product. Barcodes are the unique identifiers for each product that differs in product size, color, shape, etc. If the barcode of the order does not match the dispatchable product it gives an error. This helps in minimizing the delivery of wrong products to end customers thus avoiding product returns.
Ginkgo Retail provides additional features that can be integrated into a traditional ERP. Order Management System features provided by Ginkgo Retail are unmatchable because this is the only ERP that is providing local and international orders on the same screen. It holds the ability of order splitting through which orders can be catered through multiple areas based on stock availability and courier performance of that area. Further, it provides end-to-end order tracking which makes it easier for the merchant to overview progress more smartly.
International orders are catered uniquely. Merchants can auto-fulfill international orders through International Logistics partners like DHL and get the printout of the airway bill documentation necessary for the air and road freights.
Yes! Ginkgo Retail is integrated with FBR POS. Merchant can set multiple sets of rules and triggers through which orders sale will be posted in FBR.
Ginkgo Retail provides a different view for the shop and admin users to keep watchable according to the user’s need. Moreover, it provides an additional feature to create a custom view as well through which shop and admin view can be altered for user ease.
Yes, It can be integrated with Ginkgo Retail. In case you are using third-party call center services, Ginkgo Retail can be integrated with them through APIs for different purposes like order verifications and customer details fetching.
Yes! Ginkgo Retail allows merchants to assign orders to specific couriers based on their shipment type. Whether the order is to be delivered overnight or overseas, Ginkgo Retail provides the feature of assigning these types of orders to specific couriers as well against the specific data set.
Yes! Orders can be assigned to couriers based on shipper and receiver location. Ginkgo Retail provides a proper template via which location can be assigned based on geolocation.
Yes! Ginkgo Retail allows you to assign orders to specific couriers based on their weight.
Yes! Orders can be bifurcated based on paid or Cash On Delivery as well.
Yes! Ginkgo Retail provides the facility for tracking orders statuses. More than 30 couriers tracking services are integrated for fetching the exact status of any order which is in-transit status. This way, the Merchant does not have to open up different portals to track orders. All can be done through a single interface of Ginkgo Retail.
Currently, 14+ logistic partners are integrated with Ginkgo Retail including Aasaan Delivery, Loginext, Express, AHL, Daewoo Fastex, Instalogitics, Kazzola, PostEx, TCS, M&P, WCC, DHL, Leopards, Call Courier, and many more.
Ginkgo Retail’s notification feature will inform the customers via SMS and email notification which triggers timely based on the order fulfillment stage. Customers will get notified that an order has been placed, processed, dispatched, or is delivered, etc.
Courier payment details services are being used for this purpose. This means, when a courier company reimburses the merchant against the orders they have delivered, orders get automatically marked as paid in Ginkgo Retail.
Courier working can be checked via order logs. If the courier is not working due to any reason, an error will prompt enforces the order to land in the dispatch issue log.
Yes! Ginkgo Retail allows merchants to integrate tracking features to their website for customer ease and satisfaction. Through which customers can track their orders anytime they want regardless of the logistics partner through which their order is fulfilled.
Yes! Ginkgo Retail allows merchants to integrate multiple e-commerce stores or multiple sales channels which can be managed through a single view easily.
Yes! Ginkgo Retail permits merchants to share inventory between two online stores.
Ginkgo Retail provides a handy way to onboard an external vendor on Ginkgo Retail. The multi-vendor module allows merchants to create vendor details, its inventory, and order posting standards which welcome multiple vendors to get connected to Gingko Retail.
Yes! A vendor with no ERP can be created as well. Their inventory source can be set to manual or can be directly fetched through an e-commerce store as well.
Inventory overbooking for the retail store and online customers can be balanced by:
1.Implementing inventory buffer – In this way, inventory can be reserved for physical customers and avoid overbooking.
2.Automated Inventory synchronization
Order posting is based on real-time.
If the external integration fails, the merchant will be notified timely mentioning the reason for the crash. This integration can be done later on as and when needed.
Ginkgo Retail provides a minimum of 10-15 minutes of delay between 2 syncs. Merchants can increase or activate daily schedules according to their needs.
ERPs are usually integrated (not limited to) for following services:
1- Order Posting
2- Inventory/Stock Sync
3- Price/Discount Sync.
4- Product Population.
5- Orders status updation
Yes! Ginkgo Retail allows merchants to assign orders to specific couriers based on their shipment type. Whether the order is to be delivered overnight or overseas, Ginkgo Retail provides the feature of assigning these types of orders to specific couriers as well against the specific data set.
Yes! Orders can be assigned to couriers based on shipper and receiver location. Ginkgo Retail provides a proper template via which location can be assigned based on geolocation.
Yes! Ginkgo Retail allows you to assign orders to specific couriers based on their weight.
Yes! Orders can be bifurcated based on paid or Cash On Delivery as well.
Yes! Ginkgo Retail provides the facility for tracking orders statuses. More than 30 couriers tracking services are integrated for fetching the exact status of any order which is in-transit status. This way, the Merchant does not have to open up different portals to track orders. All can be done through a single interface of Ginkgo Retail.
Currently, 14+ logistic partners are integrated with Ginkgo Retail including Aasaan Delivery, Loginext, Express, AHL, Daewoo Fastex, Instalogitics, Kazzola, PostEx, TCS, M&P, WCC, DHL, Leopards, Call Courier, and many more.
Ginkgo Retail’s notification feature will inform the customers via SMS and email notification which triggers timely based on the order fulfillment stage. Customers will get notified that an order has been placed, processed, dispatched, or is delivered, etc.
Courier payment details services are being used for this purpose. This means, when a courier company reimburses the merchant against the orders they have delivered, orders get automatically marked as paid in Ginkgo Retail.
Courier working can be checked via order logs. If the courier is not working due to any reason, an error will prompt enforces the order to land in the dispatch issue log.
Yes! Ginkgo Retail allows merchants to integrate tracking features to their website for customer ease and satisfaction. Through which customers can track their orders anytime they want regardless of the logistics partner through which their order is fulfilled.
Ginkgo Retail provides a handy way to onboard an external vendor on Ginkgo Retail. The multi-vendor module allows merchants to create vendor details, its inventory, and order posting standards which welcome multiple vendors to get connected to Gingko Retail.
Yes! A vendor with no ERP can be created as well. Their inventory source can be set to manual or can be directly fetched through an e-commerce store as well.
Ginkgo Retail provides a handy way to onboard an external vendor on Ginkgo Retail. The multi-vendor module allows merchants to create vendor details, its inventory, and order posting standards which welcome multiple vendors to get connected to Gingko Retail.
Yes! A vendor with no ERP can be created as well. Their inventory source can be set to manual or can be directly fetched through an e-commerce store as well.
Yes! Depending upon the activated notification triggers customers are being notified of the order statuses. These notifications can be generated via SMS, IVR Calls, custom messages or generic system notifications. Customers can be notified throughout the order journey including placement, fulfillment, and dispatch.
Yes! Custom views can be created for quick filtration. Ginkgo Retail provides this facility to merchants to set views according to the desired orders.
Yes, Ginkgo Retail allows you to manage permissions for an individual user as well. These permissions can be customized as well according to the job and role description of the user.
Yes! Ginkgo Retail supports the autonomous order verification process as well. Auto-verification of orders can be done via SMS or IVR calling features
It depends upon the setting availed by the merchant on how they want the orders to be identified. They can identify based on the order name, through line item, customer name etc.
To make sure the delivery of the right product to the customer Ginkgo Retail provides a scan & Ship feature. On a dispatch step, this feature scans the barcode of the product. Barcodes are the unique identifiers for each product that differs in product size, color, shape, etc. If the barcode of the order does not match the dispatchable product it gives an error. This helps in minimizing the delivery of wrong products to end customers thus avoiding product returns.
Ginkgo Retail provides additional features that can be integrated into a traditional ERP. Order Management System features provided by Ginkgo Retail are unmatchable because this is the only ERP that is providing local and international orders on the same screen. It holds the ability of order splitting through which orders can be catered through multiple areas based on stock availability and courier performance of that area. Further, it provides end-to-end order tracking which makes it easier for the merchant to overview progress more smartly.
International orders are catered uniquely. Merchants can auto-fulfill international orders through International Logistics partners like DHL and get the printout of the airway bill documentation necessary for the air and road freights.
Yes! Ginkgo Retail is integrated with FBR POS. Merchant can set multiple sets of rules and triggers through which orders sale will be posted in FBR.
Ginkgo Retail provides a different view for the shop and admin users to keep watchable according to the user’s need. Moreover, it provides an additional feature to create a custom view as well through which shop and admin view can be altered for user ease.
Yes, It can be integrated with Ginkgo Retail. In case you are using third-party call center services, Ginkgo Retail can be integrated with them through APIs for different purposes like order verifications and customer details fetching.
Inventory overbooking for the retail store and online customers can be balanced by:
1.Implementing inventory buffer – In this way, inventory can be reserved for physical customers and avoid overbooking.
2.Automated Inventory synchronization
Order posting is based on real-time.
If the external integration fails, the merchant will be notified timely mentioning the reason for the crash. This integration can be done later on as and when needed.
Ginkgo Retail provides a minimum of 10-15 minutes of delay between 2 syncs. Merchants can increase or activate daily schedules according to their needs.
ERPs are usually integrated (not limited to) for following services:
1- Order Posting
2- Inventory/Stock Sync
3- Price/Discount Sync.
4- Product Population.
5- Orders status updation
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