FAQ Category: oms

Yes, It can be integrated with Ginkgo Retail. In case you are using third-party call center services, Ginkgo Retail can be integrated with them through APIs for different purposes like order verifications and customer details fetching.

Yes! Custom views can be created for quick filtration. Ginkgo Retail provides this facility to merchants to set views according to the desired orders.

To make sure the delivery of the right product to the customer Ginkgo Retail provides a scan & Ship feature. On a dispatch step, this feature scans the barcode of the product. Barcodes are the unique identifiers for each product that differs in product size, color, shape, etc. If the barcode of the order does… Continue reading How Ginkgo Retail can facilitate me in minimizing the delivery of wrong products?

Yes! Ginkgo Retail  is integrated with FBR POS. Merchant can set multiple sets of rules and triggers through which orders sale will be posted in FBR.

Yes! Ginkgo Retail supports the autonomous order verification process as well. Auto-verification of orders can be done via SMS or IVR calling features

Yes, Ginkgo Retail allows you to manage permissions for an individual user as well. These permissions can be customized as well according to the job and role description of the user.

Ginkgo Retail provides a different view for the shop and admin users to keep watchable according to the user’s need. Moreover, it provides an additional feature to create a custom view as well through which shop and admin view can be altered for user ease.

It depends upon the setting availed by the merchant on how they want the orders to be identified. They can identify based on the order name, through line item, customer name etc.

Yes! Depending upon the activated notification triggers customers are being notified of the order statuses. These notifications can be generated via SMS, IVR Calls, custom messages or generic system notifications. Customers can be notified throughout the order journey including placement, fulfillment, and dispatch.

International orders are catered uniquely. Merchants can auto-fulfill international orders through International Logistics partners like DHL and get the printout of the airway bill documentation necessary for the air and road freights.