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Efficiency Unleashed: A Deep Dive into Ginkgo’s Order Processing
E-commerce order processing is more complex than it seems. It is a backstage phenomenon that ensures the magical journey of an order, triggered from the moment a customer hits the “buy” button to the exciting arrival of the package on the doorstep. Today, E-commerce businesses use efficient OMS tools like Ginkgo Retail to keep all these processes hassle-free.
It involves various tasks like verifying payments, checking product availability, and arranging the dispatch of customers’ packages.
Undoubtedly! For online businesses, effective order processing is more than a task. It is the key to increasing customer retention and smoothing operations.
Ginkgo Retail Order Management System: Unlocking Efficiency
Automated Order Journey
With the growth of the business, manual tracking and management of increased order volumes have become critical challenges.
Ginkgo Retail‘s OMS solution addresses these challenges by automating the entire order journey, from order placement to fulfilment.
This automation allows businesses to scale up without losing control over other business aspects like marketing, newer strategy building, etc., because the software efficiently handles the complexities of e-commerce order processing.
Centralised Order Processing for Seamless experience
Ginkgo Retail‘s commitment to efficiency is evident in its centralised order processing, a feature that empowers e-commerce businesses with a user-friendly single portal for tracking and managing all orders.
It provides unified control and a comprehensive view of the entire order processing process, enhancing the ability to have improved data-driven insights for better decision-making and respond promptly to customer demands.
Instead of navigating different systems, Ginkgo Retail offers a centralised platform where businesses can seamlessly process orders from various channels. Ginkgo Retail streamlines the workflow and ensures consistency in order processing, fostering a more organised and controlled environment.
With its omnichannel order management approach, Ginkgo Retail takes order management to the next level. This feature allows businesses to manage orders comprehensively across diverse sales channels. Whether orders come in from an online marketplace or the business’s own online store, Ginkgo Retail‘s omnichannel order management System ensures a seamless experience. By breaking down silos and consolidating order data from various channels, merchants can achieve a holistic view of their operations. This feature simplifies the management process and contributes to a more cohesive and customer-centric approach, aligning with the modern expectations of a connected shopping experience.
Ginkgo Retail‘s order processing system brings efficiency to warehouse operations by introducing the feature of order bifurcation. This phenomenon ensures the splitting of complex parent orders into smaller consignments. This feature is particularly beneficial for warehouse handling and deliveries, as it optimises the packing and shipping process. By breaking down large orders into manageable parts, Ginkgo Retail ensures that each consignment is processed effectively, contributing to smoother warehouse operations and timely deliveries.
Ginkgo Retail‘s order management goes a step further with automated order allocation. This feature leverages the proximity area of delivery and the shipper’s address to assign orders intelligently. By automating this crucial step, Ginkgo Retail ensures precise order allocation through automation, considering geographical proximity. It saves time, enhances overall logistics efficiency, and streamlines warehouse operations, contributing to faster and more accurate deliveries.
One of Ginkgo Retail‘s standout features is its ability to manage orders seamlessly from multiple sales channels through a unified dashboard. It means businesses can view, process, and track orders from various sales channels all in one place. The intuitive dashboard simplifies the complexities of dealing with diverse sales platforms, providing a centralised control centre for order management. Ginkgo Retail streamlines the process, allowing businesses to handle orders from different channels efficiently without the need to navigate between multiple systems.
Ginkgo Retail recognises the pain of customer returns and introduces a feature for handling partial return orders. If a customer returns only a portion of their order, Ginkgo Retail ensures efficient order processing. The system facilitates the restocking of returned items and manages refunds seamlessly. Vouchers can be issued for partially returned orders, providing customers with a convenient way to use the refunded amount for future purchases. This customer-centric approach simplifies the return process and contributes to positive customer experiences.
Ginkgo Retail knows how crucial the last part of your package’s journey is and the role played by third-party logistics (3PL) partners. Ginkgo Retail easily connects with last-mile delivery services and 3PL partners to improve the order processing system. It means the final leg of your delivery becomes super smooth and efficient. Ginkgo Retail builds the bridge between assigning orders and reaching your doorstep, making the delivery process top-notch. It’s like putting all the pieces together for businesses, ensuring a smooth ride for your package from start to finish.
Order tracking hassles across multiple platforms, which is time-consuming if done manually.
Errors in managing stock availability and backorders.
Unorganised warehouses lead to inefficiencies in order picking and stock Location.
Inability to choose cost-effective and efficient couriers.
For international shipping, handling of intensive paperwork every time
Stock receiving and checks
Managing multiple warehouse sites
Last-mile delivery challenges
A challenge in balancing self-fulfilment and 3PLs during order processing.
Untapped potential in integrating brick-and-mortar stores into the OMS.
Difficulty in efficiently tracking orders fulfilled through dropshipping.
Ginkgo Retail‘s centralized platform automates order tracking, eliminating the manual effort required to monitor orders across multiple platforms. Businesses benefit from real-time tracking insights, leading to a 25% increase in customer satisfaction.
The module provides real-time inventory insights, reducing errors in managing stock availability and backorders. Businesses can make informed decisions based on accurate stock information, resulting in a 25% return reduction.
Ginkgo Retail enhances warehouse efficiency by facilitating order bifurcation and automated allocation. it ensures that orders are processed with optimal efficiency within the warehouse, contributing to a 40% uplift in revenue.
Ginkgo Retail assists businesses in selecting cost-effective couriers by offering insights and automating the selection process based on predefined rules. It contributes to overall shipping cost reduction and a 10% increase in inventory turn.
Ginkgo Retail simplifies international shipping processes, reducing paperwork and ensuring accuracy. The system handles the additional complexities, smoothing global operations and resulting in a 15% savings in logistic costs.
Mobile barcode scanning ensures accurate stock checks and efficient stock receiving. This feature enhances precision in managing inventory, reducing errors.
Ginkgo Retail‘s centralised data access simplifies the management of multiple warehouse sites. Users can efficiently check stock from different locations, regardless of physical presence, contributing to streamlined operations.
The module facilitates dynamic order routing, enabling businesses to balance self-fulfilment and 3PLs efficiently. It ensures optimal order processing based on business requirements.
Ginkgo Retail seamlessly integrates brick-and-mortar stores into the OMS, providing a unified platform for managing online and offline operations. This integration enhances overall operational coherence.
Ginkgo Retail‘s OMS ensures visibility into dropshipping orders, providing businesses with insights to track and manage orders fulfilled through dropshipping partners efficiently. This feature contributes to a more transparent and controlled drop shipping process.
In a nutshell,
Ginkgo Retail revolutionises e-commerce logistics with its Order Management Module, offering automated processes, centralised control, and seamless integration. Addressing global order processing challenges enhances efficiency, reduces costs, and ensures businesses thrive in local and global markets. Ginkgo Retail is the key to streamlined and scalable e-commerce order processing.
Obaid Arshad is CEO/Co-founder of Ginkgo Business Solution. He has diverse experience of 10+ years in versatile domains of e-commerce, logistics and tech-oriented business. His eminent role in ecommerce management empowered him to benefit the industry with his knowledge, vision and experience.
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