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System automation is an effective solution to boost business performance, specifically
automated inventory and order management which helps increase sales. An integrated
order management system, coupled with an omnichannel solution and automated
inventory management, streamlines operations, enhances customer experience and
ensures timely product availability, collectively driving sales growth and customer loyalty.
ECS is a shoe brand that started in 1954 as a small local business and gained much
popularity. The comfort, durability, and style it provides are dear to its customers. Now it has developed multiple stores all around Pakistan with an online presence that makes purchases easy for its customers.
ECS is committed to empowering its business management system and serving its valued customers in the best possible way. The brand is continuously striving to incorporate modern technology and tools to bring innovation and efficiency. The sales rate cannot be increased unless customer satisfaction is achieved through good services. Therefore with the rapidly growing business, ECS felt it necessary to adopt an omnichannel solution and embrace technology that automates processes such as inventory and order management to overcome growing challenges.
Ginkgo Retail provided an omnichannel solution, automated inventory, and served ECS with its best order management system to improve customer experience and give a drastic boost to sales.
It worked as an omnichannel solution, gathering data related to inventory from ECS’s multiple retail stores to a single point for easy analysis. ECS can now actively handle inventory operations, ensuring a high sales rate. Ginkgo Retail brings the following benefits to ECS:
Ginkgo Retail’s order management system automated ECS’s order journey, boosting monthly order fulfillment rates by 40%. A single dashboard now tracks orders from placement to delivery, simplifying and streamlining business processes. Ginkgo Retail offered the following features:
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