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Ginkgo Retail looked after Audionic’s whole order journey from production to successful delivery. It assisted in monitoring order fulfillment, inventory, warehousing, order tracking, logistics, billing, and invoicing tasks. The generation of reliable and accurate data reports via automation enhances work efficiency. Moreover, Ginkgo provided omnichannel converging data from multiple channels to a single podium for stress-free analysis by merchants. Ginkgo helped Audionic in various ways such as:
Established in 2002, Audionic is a well-reputed electronic brand in Pakistan facilitating its customers with the best audio products for the past 20 years. It is a treat for music lovers who can enjoy highly fashionable and durable audio products within their budget. The Audionic team never compromises their quality nor afford to lose a single customer thus struggles through thick and thin to attain customer satisfaction via good services.
To gain customer satisfaction, serving them well is the condition. It brings in customer loyalty and gets a good reputation in the business world. A major focus of Audionic is to please its customers with innovative products for which they strive to optimize its services providing better than the best each passing day. The brand tested many management systems to get the wanted hold over its workings. They didn’t find a compatible system as anticipated, that could automate their management operations and help ensure high-end customer services.
“Customer contentment is our immediate goal. We believe that a happy customer helps grow a healthy business. To achieve this, business automation was our immediate demand through which we want to maintain an effective management system that works efficiently delivering parcels to customer’s doors timely. A strong hold over business operations was required to serve customers beyond their expectations. Further, we wanted a well-designed system that is highly customizable and could easily fit into our business structure that fulfills our e-commerce needs.”
Ginkgo Retail looked after Audionic’s whole order journey from production to successful delivery. It assisted in monitoring order fulfillment, inventory, warehousing, order tracking, logistics, billing, and invoicing tasks. The generation of reliable and accurate data reports via automation enhances work efficiency. Moreover, Ginkgo provided omnichannel converging data from multiple channels to a single podium for stress-free analysis by merchants. Ginkgo helped Audionic in various ways such as:
Ginkgo Retail saved time and money for Audionic through system automation. A single person is now sufficient to monitor the reporting system while the spare workforce is invested in more productive tasks. Work processes are fastened up and business cost is reduced.
“We have been with Ginkgo Retail for the past two years. The content management system we were using was much more efficiently maintained by Ginkgo and the requirements we have, Ginkgo fulfilled. We experimented with a few local management system providers in Karachi and tried some of Ginkgo’s competitors in Lahore, but to fulfill our business requirements and handle the content management system we were using, Ginkgo suited us best. Order lead time improved as we can deliver products in a single day. BI reporting by Ginkgo automated the whole system letting us observe our business performance such as courier and customer care under one umbrella. It was very helpful in our overall e-commerce journey and enhanced work efficiency by 80%. The journey is great so far and we are expecting great things to come in the future as well.”
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